Business Process Optimization
Robotic Process Automation and Business Process Reengineering
Successfully transformed business processes for Jubilee Insurance Company, enhancing efficiency and productivity through strategic analysis and tailored solutions that align with Kenyan market dynamics and operational needs.
Strategic Analysis Solutions
Provided comprehensive business analysis for Jubilee Insurance Company, identifying key areas for improvement and implementing effective strategies that drove operational excellence and supported sustainable growth in a competitive landscape.
Business Requirement Documentation
Created detailed Business Specification Documents (BSDs), Process Definition Documents (PDDs), and user manuals.
My Background
I am an experienced and results-oriented business analyst based in Nairobi, Kenya. With a proven track record in business process improvement, technology adoption, and project delivery, I thrive on turning complex challenges into actionable solutions that drive growth. I am passionate about leveraging technology and innovation to enhance business processes. With extensive experience leading cross-functional Agile teams, I specialize in process mapping, product management, and implementing cutting-edge solutions to achieve organizational goals.
Expertise Overview
Professional Experience
Safaricom PLC (Business Analyst, Oct 2024 – Present):
- Spearheading the implementation of a Health Management Information System (HMIS) for Kenyan health facilities.
- Leading initiatives to enhance insurance premium financing and help desk solutions for the Social Health Authority.
- Facilitating user acceptance testing for cutting-edge healthcare solutions.
Jubilee Insurance Limited:
- Developed advisory chatbots and innovative customer portals during my tenure.
- Automated 80+ use cases, streamlining processes like KYC validation, bank reconciliation, and client onboarding.
- Designed solutions to bridge business gaps, such as premium payment systems integrated with financial institutions.
- Delivered user-friendly dashboards, mini-websites, and contract management systems.
Highlighted Projects
- Health Management Information System (HMIS): A comprehensive system implemented across Kenyan health facilities, covering modules like registration, billing, and pharmacy.
- Automation Initiatives: Automating critical processes for Jubilee Insurance across three countries, saving time and reducing errors.
- Advisory Chatbot: An award-winning innovation developed for the Microsoft Global Hackathon.
- Dashboards and Portals: Intuitive tools designed to improve customer interaction and operational efficiency.
Business Excellence
Showcasing transformative solutions and expertise in business analysis and automation services.
