Expertise Overview

Professional Experience

Safaricom PLC (Business Analyst, Oct 2024 – Present):

  • Spearheading the implementation of a Health Management Information System (HMIS) for Kenyan health facilities.
  • Leading initiatives to enhance insurance premium financing and help desk solutions for the Social Health Authority.
  • Facilitating user acceptance testing for cutting-edge healthcare solutions.

Jubilee Insurance Limited:

  • Developed advisory chatbots and innovative customer portals during my tenure.
  • Automated 80+ use cases, streamlining processes like KYC validation, bank reconciliation, and client onboarding.
  • Designed solutions to bridge business gaps, such as premium payment systems integrated with financial institutions.
  • Delivered user-friendly dashboards, mini-websites, and contract management systems.

Highlighted Projects

  • Health Management Information System (HMIS): A comprehensive system implemented across Kenyan health facilities, covering modules like registration, billing, and pharmacy.
  • Automation Initiatives: Automating critical processes for Jubilee Insurance across three countries, saving time and reducing errors.
  • Advisory Chatbot: An award-winning innovation developed for the Microsoft Global Hackathon.
  • Dashboards and Portals: Intuitive tools designed to improve customer interaction and operational efficiency.